Frequently asked questions

What’s inside my Le Club monthly subscription?

Every month you will receive your delivery from Le Club via Australia Post or one of our preferred couriers. Inside you’ll find your fine wine, tasting notes and a matched recipe card from one of Australia’s top chefs. You will also receive a link for the month’s tasting video – a preview of our July tasting video is available here – so you can sample your wines in sync with Le Club’s resident experts.

If you’ve just joined Le Club, or moved up a subscription level, you’ll also receive a pair of exclusive, mouth-blown European crystal wine glasses by Grassl. These glasses will elevate your drinking experience and allow you the full expression of your French wines. Très cool!

Our recipes are matched to your wines, monthly and are crafted by some of the coolest cats of Australian cuisine. Cook at home or perhaps order from their takeaway services to match your meal to your très fancy Le Club wines. Go team!

What French wines will be in my monthly subscription?

We deliver you high quality, small-batch, traditionally made French wines. Regions, wine types and grape varieties will vary and are curated by our experts. Your diverse selections may include red, white, rosé and sparkling varieties. We encourage you to embrace these exciting and varied expressions of French wine.

What French regions do Le Club’s subscriptions include?

Our wines come from all across France and feature Burgundy, Beaujolais, Rhône, Loire Valley and Champagne. We also endeavour to uncover gems from lesser known locations. Our focus is always on supplying exceptional wine.

Can I choose my wines?

Your Le Club subscription is designed to take you on a journey of wine discovery. Our exceptional team aims to share with you the best that France has to offer, including diverse regions, styles and varieties. This is part of the pleasure of Le Club. We want to sit back, trust us, and enjoy the ride. We also love to engage and hear what you think. If you have any feedback on the wines we have curated, please let us know here.

I love Le Club’s wines. How do I buy more?

Good to hear! Visit our sister store, Clos Cachet, to fill your château’s cellar. Don’t forget, Le Club members receive either a 5% or 8% discount code, depending on your subscription level, that will be emailed after sign up!

How do I watch Le Club’s tasting videos?

You will receive a link to each month’s tasting video via email once your order is shipped.

Is Le Club eco-friendly?

Le Club uses eco-friendly packaging produced locally by Melbourne company Inke. We also use a carbon neutral delivery service called Shippit. Le Club is always exploring ways to further mitigate our footprint and preserve our planet for future generations and the climate that makes our spectacular wines possible.

Why is there a delay between signing up and my first delivery? 

Le Club is a monthly subscription service. We ship all monthly subscriptions on the same day - the first business day of every month. We do not ship on any other day. There may be a period between your sign-up and first delivery depending on your sign-up date. We know you’re excited, but hang tight, your monthly subscription will be shipped out soon! Specific delivery times are available under Shipping and Delivery.

When will my monthly subscription arrive?

Your pack is shipped on the first business day of every month. Specific delivery times are available under Shipping and Delivery. You can follow your order via the tracking number supplied by our delivery service.

What if I’m not home to receive my delivery?

You will receive a notification on the day of your delivery. A link within this notification will allow you to choose a delivery option that suits you best.

When will payments be taken out?

Your first month’s subscription fee will be directly debited upon joining Le Club and then on the first business day of every subsequent month of your membership.

What is the cost of shipping?

Shipping costs for Le Picnic and Le Papa subscriptions are calculated at checkout. Le Prince and Le Connoisseur subscriptions include free shipping for all states and territories excluding W.A. for Le Prince subscriptions. 

I love my Le Club subscription. How do I elevate my subscription level?

Magnifique! Simply contact us here and we will help set you up with the level you desire.

It breaks my heart to ask, but how do I cancel my Le Club subscription?

Our hearts are breaking too. But such is the nature of French love. You can cancel at any time after the first three months of your subscription. Cancellations must be made in writing to us here and three weeks before your next delivery. C’est la vie.

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